Policy
Refund / Cancellation Policy
Custom labels are produced according to approved project specifications, artwork and order requirements. Cancellation and refund handling depends on the production stage and approved order details.
Digital proof before production. Material and adhesive options are discussed according to your application requirements.
Before Production
Cancellation handling before production depends on artwork status, material preparation, proof approval and order processing stage.
After Production Starts
Because custom labels are made to project-specific requirements, cancellation or refund options after production starts may be limited.
Artwork or Data Errors
Customers should carefully review approved artwork, text, barcode data, QR code data and serial numbers before production.
Quality or Specification Issues
Any quality or specification issue should be reviewed against the confirmed order details, approved proof and agreed specifications.